Personalized Support

Personalized Support offerings allow you to tailor your EMC support and ensure that it accurately meets your needs. With these offerings, you can add support for a particular product, coordinate problem resolution, and ensure support is consistent across your organization. You benefit from a single point of contact who has worked with you in the past, and is familiar with your environment.

Here are the key EMC personalized support offerings designed to meet your needs:

Strategic Account Manager

Get a central point of contact for the service and support of your EMC information infrastructure, including proactive, preventive support and personalized support account management.

Technical Account Manager

Get a single point of contact located remotely for problem management and escalation.

Onsite Support Engineer

Benefit from the expertise of a senior technical expert located at your site and completely dedicated to a particular product.

Designated Support Engineer

Benefit from the expertise of a remote senior technical expert, located at an EMC Support Center and dedicated to a particular product.

Secure Select Support

Choose EMC Secure Select Support (delivered by U.S. citizens based in the U.S.) if your company or agency has high security requirements.

Extended Support

Maintain support for your EMC products which have reached end-of-service life.

Developer Support

Customize several EMC products to better suit your environment and get support for your customization efforts with best practices and expertise.